Frequently Asked Questions
Everything you need to know about your KROM experience.
What is the standard shipping timeframe?
We process orders within 24-48 hours. Standard domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How do I return or exchange an item?
KROM offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
Are KROM products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with factories that guarantee fair wages, safe working conditions, and use recycled or organic materials whenever possible.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey to your doorstep.